Responsible Gaming

1. Our Commitment to Safe Play

e7e is an online casino and sports betting platform built specifically for the Bangladesh market. From the moment we launched, responsible gaming has been a foundational pillar of everything we do — not an afterthought or a regulatory checkbox, but a genuine commitment to the wellbeing of every player on our platform.

We firmly believe that gambling, when approached mindfully and within personal limits, is a legitimate and enjoyable form of entertainment. Betting on a BPL match, spinning a slot, or joining a live dealer table should bring excitement and fun. The moment it stops being fun and starts causing distress, financial strain, or relationship problems, it has crossed a line — and e7e will always be on your side in stepping back from that line.

Our responsible gaming framework is built around three core principles:

• Prevention: Educating players about the risks of gambling before problems develop, and providing easy access to limit-setting tools from the very first day an account is opened.
• Early Intervention: Using behavioural monitoring to identify players who may be developing problematic patterns, and proactively reaching out to offer support.
• Recovery Support: Providing clear, stigma-free pathways to self-exclusion, account closure, and referral to professional counselling services for players who need them.

2. Age Restriction & Verification

e7e is strictly an 18+ only platform. We do not permit any person under the age of 18 to register, deposit, or place bets on e7e under any circumstances. This is a non-negotiable rule that applies equally to all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and every other part of Bangladesh.

Age Verification at Registration

Every new account on e7e is subject to age and identity verification (KYC — Know Your Customer). During the registration process, you will be required to provide:

• Your full legal name and date of birth as they appear on your official ID.
• A valid government-issued photo identification document (National ID card, passport, or driving licence).
• Confirmation that you are at least 18 years of age at the time of registration.

If our verification systems detect any discrepancy or if there is reasonable suspicion that a player may be underage, the account will be suspended pending further verification. Any funds in a suspended underage account will be returned to the payment source used during deposit.

Protecting Minors in Your Home

If you share a device or mobile phone with younger family members, we strongly recommend the following precautions:

• Always log out of your e7e account when you are finished playing.
• Never save your password in a browser or mobile app that minors can access.
• Use your device's parental control features to restrict access to gambling-related websites and apps.
• Talk openly with children and teenagers about responsible attitudes toward gambling and money.

3. Recognising Problem Gambling

Problem gambling is a recognised condition in which a person's gambling behaviour causes significant harm to themselves, their family, or their financial situation. It can develop gradually over time and is often difficult to recognise in oneself. The following warning signs may indicate that gambling has moved beyond entertainment and into problematic territory.

Common Warning Signs

• Spending more money on gambling than you can comfortably afford to lose.
• Borrowing money or selling possessions to fund gambling activity.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Feeling restless, irritable, or anxious when not gambling.
• Gambling to escape stress, anxiety, depression, or difficult life situations.
• Lying to family members or friends about how much time or money you spend gambling.
• Neglecting work, studies, or family responsibilities because of gambling.
• Making repeated unsuccessful attempts to cut down or stop gambling.
• Thinking about gambling constantly — planning your next session or calculating potential winnings during daily activities.
• Gambling with increasing amounts of money to get the same level of excitement (tolerance).

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use our self-assessment tool below, contact our support team, or reach out to one of the independent support organisations listed in Section 7 of this page.

4. Self-Assessment Tool

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — your responses are private and are not transmitted to e7e. This tool is intended to help you reflect on your gambling habits, not to diagnose any condition.

Ask yourself: In the past 12 months, has the following been true for me?

If you answered yes to any of these questions, we recommend you speak with our responsible gaming team at [email protected] or use one of our player protection tools in the next section. Answering yes to three or more questions suggests you may benefit from speaking with a professional counsellor.

5. Player Protection Tools

e7e provides a comprehensive set of player protection tools that are accessible directly through your account settings. These tools are designed to put you firmly in control of your gambling activity. All tools take effect immediately upon activation and cannot be reversed for their set duration.

How to Activate These Tools

All player protection tools are available in the Responsible Gaming section of your account settings, accessible after logging in at e7e Login. If you have difficulty locating or activating any tool, contact our support team at [email protected] and a team member will assist you immediately — no questions asked.

6. Self-Exclusion Programme

Self-exclusion is the most comprehensive protection tool available on e7e. When you self-exclude, your account is suspended for a minimum period of six months, during which you cannot log in, deposit, place bets, or receive any promotional communications from e7e. Self-exclusion is irreversible for the duration you choose.

Available Self-Exclusion Periods

• 6 months — Recommended for players who need a structured break to reassess their relationship with gambling.
• 1 year — Suitable for players who have identified a persistent pattern of problematic gambling behaviour.
• 5 years — For players who feel they need an extended period away from all gambling activity.
• Permanent / Lifetime — For players who have decided that online gambling is not compatible with their long-term wellbeing. Permanent exclusions cannot be reversed under any circumstances.

What Happens During Self-Exclusion

• Your account is immediately suspended — you cannot log in or access any platform features.
• All pending bonus offers and promotional messages are cancelled and blocked.
• Any balance remaining in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5–7 business days.
• Your account data is retained as required by our data retention policy and applicable legal obligations.
• If you attempt to register a new e7e account during your self-exclusion period, the new account will be identified and closed immediately.

How to Self-Exclude

To initiate self-exclusion, contact our responsible gaming team directly at [email protected] with the subject line "Self-Exclusion Request". Include your registered username or mobile number and your preferred exclusion duration. Our team will process your request within 24 hours and confirm activation by email.

7. Support Resources & Helplines

If gambling is negatively affecting your life, your finances, or your relationships, professional help is available. The following independent organisations provide free, confidential support to individuals and families affected by problem gambling. All contact information below is provided as plain text only.

Bangladesh-Based Support

• Kaan Pete Roi (Bangladesh): A mental health and emotional support helpline providing confidential counselling for individuals experiencing psychological distress, including addiction-related issues. Available in both English and Bangla. Contact your local health authority for current helpline numbers.
• Bangladesh National Mental Health Helpline: Operated by the National Institute of Mental Health (NIMH), Dhaka. Provides referrals to professional counsellors and psychiatrists across Bangladesh including Chittagong, Sylhet, and Khulna.
• Local Community Health Centres: Upazila-level health complexes across Bangladesh provide free mental health consultations. If you are experiencing gambling-related distress, your local health centre can refer you to a specialist.

International Resources

• Gamblers Anonymous (GA): A worldwide fellowship of men and women who share their experience, strength and hope with each other in order to solve their common problem and help others to recover. The 20 Questions self-assessment on the GA website is a widely respected tool. Website: gamblers-anonymous.org.uk
• GamCare: A UK-based charity providing information, advice, support, and free counselling for people harmed by gambling. GamCare's resources are available in English and accessible from Bangladesh. Website: gamcare.org.uk
• BeGambleAware: Provides guidance on safer gambling practices and access to free support services. Website: begambleaware.org

Supporting a Loved One

If you are concerned about a family member's or friend's gambling behaviour, the following steps may help:

• Approach the conversation with empathy and without judgement — problem gambling is a recognised condition, not a moral failing.
• Focus on specific behaviours and their impact (e.g., financial difficulties, missed responsibilities) rather than making general character judgements.
• Encourage them to use e7e's self-exclusion or limit-setting tools as a practical first step.
• Contact Gamblers Anonymous or GamCare for advice on how to support a loved one effectively.
• Look after your own wellbeing — organisations like GamAnon exist specifically to support the families of people with gambling problems.

8. Contact e7e Support

Our responsible gaming team is part of our standard 24/7 support operation. There is no separate queue or waiting period for welfare-related enquiries — we prioritise them. You can reach us by email at any time:

• Email: [email protected]
• Subject line for responsible gaming matters: "Responsible Gaming" or "Self-Exclusion Request" or "Account Limit Request"
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)
• Response time: We aim to acknowledge all responsible gaming enquiries within 2 hours and provide a full response within 24 hours.

All responsible gaming communications are treated with strict confidentiality. Your request will be handled only by trained staff members and will not affect your account standing in any negative way. Seeking help is always the right decision, and e7e will support you through every step of the process.